Silq Networks Support

At Silq Networks we strive for excellence in bringing you the best Internet value on the market today. Our connection speeds and technologies are unmatched and I guarantee you satisfaction before and after your connection is established. Be sure to try the helpdesk first, but customers may contact me directly to escalate any concerns you may have.

Sincerely,

Stan Lippmann

President - Silq Networks

stan@silq.net

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Message of the day

Please read virus update information below..........

Silq Network Support Line & PC Helpdesk:

206-372-7594

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To make sure you get the best service from your Silq Internet connection, make sure your virus definitions are up to date.

It is Silq Networks policy that end users having PC viral infections will be disabled until the virus is removed and your anti-virus software updated.

We at Silq Networks are doing our part by engineering your Internet backbone to block attacks from the outside, however, viruses may enter your system from email, web browsing and other means if your system is left unprotected.

It is recommended that you set your virus scan to automatically update it's definitions from the anti-virus vendor.

 

A few of the more commonly used product  links are listed below:

If you need assistance getting your PC virus free or any other computing need, please call the Silq Helpdesk today.

AVG - Free antivirus software

http://www.grisoft.com/us/us_index.php

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McAfee Security

McAfee Antivirus updates

To update your DAT files manually, select the corresponding VirusScan product below:
VirusScan Product DAT Release Date
VirusScan 3.x and 4.x Notice to VirusScan versions 3 or 4 users.
VirusScan 5.x Upgrade Recommended
VirusScan 6.x and 7.x 4367 06/16/2004
SuperDAT for VirusScan 6.x and 7.x 4367-dat/
4320-engine
06/16/2004
Macintosh DAT File for Virex 040601 06/16/2004
Warning: Do not download these DAT files if you are a subscriber of VirusScan, Personal Firewall, or Personal Firewall Plus. Your updates are available directly from the application.

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Symantec

Norton AntiVirus

Download Virus Definitions (Intelligent Updater Only)

Intelligent Updater vs. LiveUpdate: Click here for information.
Important information about changes to Intelligent Updater

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If you would like to block pop-up windows please try:

http://www.adware.com/tools.shtml

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NOTE:

Pc's requiring a virus removal may contact Silq Networks Helpdesk at 206-838-3700 and request an on-site visit at a low hourly rate.  All computing services are available from Silq Networks. Please call for specific needs and schedule an on-site visit from one of our certified PC technicians.

Desktop support rates:

$50/hr + parts (if applicable)

Antivirus update and virus removal never exceeds 1 hour of services.

We provide service for all of your hardware and software.

*All support concerning Internet connectivity is included in your monthly service fees at no additional cost.